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Home Page Does Not Load After PFT 80720 Upgrade (Doc ID 2582635.1)

Last updated on FEBRUARY 03, 2020

Applies to:

Oracle Financial Services Profitability Management - Version 8.0.7 to 8.0.7 [Release 8]
Oracle Financial Services Analytical Applications Infrastructure - Version 8.0.7 to 8.0.7 [Release 8]
Oracle Financial Services Funds Transfer Pricing - Version 8.0.7 to 8.0.7 [Release 8]
Information in this document applies to any platform.
Oracle Financial Services Profitability Management (PFT)
Oracle Financial Services Funds Transfer Pricing (FTP)
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI)


Symptoms

Home Page does not load after PFT 80720 upgrade, the Webserver Tomcat log file shows following error messages:

12-Aug-2019 10:45:24.353 SEVERE [XX.XXX.XX.XX-startStop-1] org.apache.catalina.core.StandardContext.loadOnStartup Servlet [PAMetricsServlet] in web application [/OFSAA] threw load() exception
java.lang.ClassNotFoundException: com.fasterxml.jackson.jaxrs.json.JacksonJaxbJsonProvider

All users show "blank page" after login:

The $FIC_APP_HOME/common/FICServer/bin/nohup.out also shows errors:

FICServer Initialization Complete
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.iflex.fic.metadata.services.MetadataServiceProvider.saveObject(MetadataServiceProvider.java:831)
at com.iflex.fic.metadata.services.MetadataServiceProvider.callsaveObject(MetadataServiceProvider.java:797)
at com.iflex.fic.metadata.services.MetadataServiceProvider.handleRequest(MetadataServiceProvider.java:684)
at com.iflex.fic.newservice.ServiceProxy.invokeService(ServiceProxy.java:184)
at com.iflex.fic.newservice.NewServiceMaster.provideService(NewServiceMaster.java:211)
at com.iflex.fic.newservice.DynamicServiceManager.provideService(DynamicServiceManager.java:299)
at com.iflex.fic.ficserver.JavaRequestHandler.handleRequest(JavaRequestHandler.java:546)
at com.iflex.fic.ficserver.JavaSocketConnection.run(JavaSocketConnection.java:206)
Caused by: java.lang.NoClassDefFoundError: com/fasterxml/jackson/core/JsonProcessingException
at com.ofs.aai.service.dmt.client.DMTClient.createSourceForInfodom(DMTClient.java:4623)
... 12 more

Cause

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In this Document
Symptoms
Cause
Solution
References


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