AMI Meters Not Displaying for Non Outage Events When Trouble Info is Accessed From Events List
(Doc ID 2582868.1)
Last updated on SEPTEMBER 27, 2019
Applies to:Oracle Network Management for Utilities - DMS - Version 126.96.36.199.0 and later
Oracle Utilities Network Management System - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
On : 184.108.40.206.0 version, Web Workspace
Advanced metering infrastructure (AMI) meters not displaying for non-outage events when Trouble Info is accessed from the events list.
With non-outage events, we can access AMI meters via the map. We cannot see AMI meters in the Trouble Info window when we right click on a non-outage event and choose 'Trouble Info'.
Expect to see the list of AMI customers for the device associated to the non-outage event.
The issue can be reproduced at will with the following steps:
1. Locate a transformer that have AMI customers
2. Submit a non-outage call for a customer on the transformer
3. Bring up Trouble Info for the event.
4. Select the AMI Customers View and note that no AMI customers are listed
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