AMI Meters Not Displaying for Non Outage Events When Trouble Info is Accessed From Events List
(Doc ID 2582868.1)
Last updated on APRIL 12, 2024
Applies to:
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and laterOracle Utilities Network Management System - Version 2.3.0.2.0 and later
Information in this document applies to any platform.
Symptoms
On : 2.3.0.2.0 version, Web Workspace
Advanced metering infrastructure (AMI) meters not displaying for non-outage events when Trouble Info is accessed from the events list.
With non-outage events, we can access AMI meters via the map. We cannot see AMI meters in the Trouble Info window when we right click on a non-outage event and choose 'Trouble Info'.
Expect to see the list of AMI customers for the device associated to the non-outage event.
The issue can be reproduced at will with the following steps:
1. Locate a transformer that have AMI customers
2. Submit a non-outage call for a customer on the transformer
3. Bring up Trouble Info for the event.
4. Select the AMI Customers View and note that no AMI customers are listed
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |