Reserve Capacity Functionality Is Not Working As Expected
(Doc ID 2583355.1)
Last updated on SEPTEMBER 03, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.3]
Information in this document applies to any platform.
On : 184.108.40.206.0 version, Mobile Communications Platform
Problem Statement – Reserve Capacity functionality is not working as expected.
Issue 1: Shift ID XYZ has been created for 19th August,19. Reserve capacity is set to DCC new connection -50% with lead time of 72 hours , i.e. it should be open to any job bobs starting 16th August 8:00 AM.
We tried doing get Slots and get back slots only until 4:00 PM for the first 50% of the capacity only which was never reserved. The remaining reserve capacity does not show up in get slots.
Shift ID ABC has been created for 22 August,19. Reserve capacity is set to Meter Operations -50% with lead time of 140 hours , i.e. it should be open to Meter Operations Jobs only before 16 August 12:00 PM.
We tried doing get Slots and did not get slots back for Meter Operations job even though 50% of shift was reserved for Meter Operations. The remaining reserve capacity does not show up in slots before 16th August 12:00 PM for Meter Operation Jobs
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document