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Reserve Capacity Functionality Is Not Working As Expected (Doc ID 2583355.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Mobile Communications Platform

Problem Statement – Reserve Capacity functionality is not working as expected.

Issue 1: Shift ID XYZ has been created for 19th August,19. Reserve capacity is set to DCC new connection -50% with lead time of 72 hours , i.e. it should be open to any job bobs starting 16th August 8:00 AM.

We tried doing get Slots and get back slots only until 4:00 PM for the first 50% of the capacity only which was never reserved. The remaining reserve capacity does not show up in get slots.


Issue 2:
Shift ID ABC has been created for 22 August,19. Reserve capacity is set to Meter Operations -50% with lead time of 140 hours , i.e. it should be open to Meter Operations Jobs only before 16 August 12:00 PM.

We tried doing get Slots and did not get slots back for Meter Operations job even though 50% of shift was reserved for Meter Operations. The remaining reserve capacity does not show up in slots before 16th August 12:00 PM for Meter Operation Jobs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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