Unable To View All Payments Made For The Particular Account In Customer Center (Doc ID 2583396.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Symptoms

While searching for the payments in the "Payments" tab of the Customer Center, using the "ALL" in the Bill-unit drop-down, one cannot view all the payments made for the account, it is trying to locate only for a specific billinfo (bill unit).

Steps to reproduce:

1. Create the account with multiple Billinfos with some subscriptions (any charge).
2. Create bills for all the billinfos.
3. Make the payment for all the bills.
4. Bill the customer for next cycle for all billinfos.
5. Make the payment for all the bills.
6. Open the Customer Center and open the account.
7. Navigate to "Balance" tab and check the bills and due.
8. Navigate to the "Payments" tab and select "ALL" in the Bill-unit drop-down and click on "Search" button for searching the payments from all the billinfos.

Changes

Cause

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