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Service Alerts Are Not Getting Triggered for Crew Actions (Doc ID 2585737.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 and later
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Goal

Alerts are not getting triggered for crew actions.
In Service Alerts after setting 'Outage' parameter type and selecting all crew types and crew states(assign,enroute,onsite,suspended) alerts are not triggered when a crew becomes assigned or enroute.

But for all other triggers like started, restored, ERT updated, cancelled Service Alerts are getting triggered when these ones are set.
 

Solution

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In this Document
Goal
Solution
References


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