My Oracle Support Banner

Service Alerts Are Not Getting Triggered for Crew Actions (Doc ID 2585737.1)

Last updated on SEPTEMBER 06, 2019

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 and later
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Goal

Alerts are not getting triggered for crew actions.
In Service Alerts after setting 'Outage' parameter type and selecting all crew types and crew states(assign,enroute,onsite,suspended) alerts are not triggered when a crew becomes assigned or enroute.

But for all other triggers like started, restored, ERT updated, cancelled Service Alerts are getting triggered when these ones are set.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.