How to populate the reactivated license in the case (Doc ID 2595948.1)

Last updated on JULY 13, 2023

Applies to:

Goal

The product has several licenses and one of the license from this product has the withdraw date.

When created a new case with the license from this product, this withdraw-ed license does not populate in event assessment tab (and PMDA info tab if this is a Japan license).

Now, the withdraw date was removed in the license configuration so this license is reactivated.

How to populate this reactivated license in the case form?

 

Solution

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