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Error Message "external Account ID Field Missing" On The Payment Quick Add Page (Doc ID 2602069.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 to 2.7.0.1.0 [Release 2.3 to 2.7]
Information in this document applies to any platform.

Symptoms

Problem Summary
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Error Message "external account ID field missing" on the Payment Quick Add page

Problem Description
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Direct Debit - Checking Tender type and Direct Debit Savings tender type could not be frozen on payment quick add screen . Error Message "external account ID field missing"

Reproduce Steps
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1. Identify an account with a valid auto pay record.
Autopay record existing
2. Go to 'Payment Quick Add' screen to add the payment for the account.
For example: Cashier's check, add a payment amount and click "Distribute and Freeze", a pop-up shows, and click "Done", the payment was added normally.
The "Cashier's check" tender type does not have "Generate Autopay" clicked.
The issue is not related to the 'Require External Source Id'.
Regardless of that switch setting, we get the 'External Account Id field missing' error.
It has something to do when the system creates an Autopay record.
This happens when the Tender Type has its 'Generate Autopay' flag set to true. For some reason, the account autopay's External Account Id field is not being passed to the payment quick add creation process.
3.  Try a Payment Quick Add on a Tender Type where Generate Auto Pay is true.
Test again using Tender Type "ThirdParty Processing", which Tender type, shows "Generate Auto Pay" is True, it reproduced the error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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