Customer Updater Throws Error "Rated event cache flush check failed" During Rerating (Doc ID 2606175.1)

Last updated on FEBRUARY 27, 2024

Applies to:

Symptoms

On Billing and Revenue Management (BRM) 7.5.0.22.0 version, integrated with (Elastic Charging Engine) ECE for rerating, issue is that, when pin_rerate commands are executed the job status is not moving beyond 2 in the below scenario:

Scenario:

• pin_virtual_time 20SEP : Created Account with MRC (monthly recurring charge) Product (which charges, say 428.4267 $)
• pin_virtual_time 01OCT : Billed and invoiced the Account
• Changed the pricing of the product to 328.4267 $
• Executed pin_rerate to rerate the billed events, by running following commands:
  
  pin_rerate -a 12778151 -t 09/20/2018 -----> after this step rerate job is created and is in status 1
  pin_rerate -process jobs -----> after this step, rerate job status is 2
  pin_rerate -process queue -----> after this step, rerate job status is 11, while it is expected to change to 3
  
  
• Note that status 11 means ----> PIN_RERATE_STATUS_ACCOUNT_LOCK_FAILED
• Below error is seen in customerUpdater log:
  
  
  
  

Changes

Cause

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