How Do External ID's for Web CallEntry Calls Get Assigned?
(Doc ID 2606723.1)
Last updated on JUNE 02, 2024
Applies to:
Oracle Utilities Network Management System - Version 1.12.0.3 and laterOracle Network Management for Utilities - DMS - Version 1.12.0.3 and later
Information in this document applies to any platform.
Goal
Qn1:How do External ID's get assigned for calls created in Web Call Entry?
Qn2:How can we change the format of the Call ID's (INCIDENTS.EXTERNAL_ID) ?
Solution
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In this Document
Goal |
Solution |
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