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How Do External ID's for Web CallEntry Calls Get Assigned? (Doc ID 2606723.1)

Last updated on NOVEMBER 01, 2019

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 and later
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 and later
Information in this document applies to any platform.

Goal

Qn1:How do External ID's get assigned for calls created in Web Call Entry?

Qn2:How can we change the format of the Call ID's (INCIDENTS.EXTERNAL_ID) ? 

Solution

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In this Document
Goal
Solution
References


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