How Do External ID's for Web CallEntry Calls Get Assigned?
(Doc ID 2606723.1)
Last updated on NOVEMBER 01, 2019
Applies to:Oracle Utilities Network Management System - Version 184.108.40.206 and later
Oracle Network Management for Utilities - DMS - Version 220.127.116.11 and later
Information in this document applies to any platform.
Qn1:How do External ID's get assigned for calls created in Web Call Entry?
Qn2:How can we change the format of the Call ID's (INCIDENTS.EXTERNAL_ID) ?
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