OSM COM Is Sending Trouble Tickets With CRM-ALL As Target System
(Doc ID 2609333.1)
Last updated on NOVEMBER 12, 2019
Applies to:
Oracle Communications Order and Service Management - Version 7.3.5.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.3.1.0.0 version, AIA Cartridge
OSM COM is publishing JMS message with SAF oms_jms_module!O2A_SAFImportedDestinations!AIA_UPDTTREQ_JMSQ@O2A_SAFAgent_com_ms02 that is AIA_UPDTTREQ_JMSQ on AIA side.
UpdateTroubleTicketOSMCFSCommsJMSConsumer SOA composite on AIA side picks the message from JMS queue jms/aia/AIA_UPDTTREQ_JMSQ.
After processing UpdateTroubleTicketOSMCFSCommsJMSConsumer, message is delivered to UpdateTroubleTicketSiebelCommsProvABCSImpl.
Processing of message in UpdateTroubleTicketSiebelCommsProvABCSImpl resulting in the error "XML-22044: (Error) Extension function error: Error invoking 'lookupXRef':'oracle.tip.xref.exception.ValidationException: Cross Reference Column Name "CRM-ALL" is not found in Cross Reference Table "oramds:/apps/AIAMetaData/xref/TROUBLETICKET_TROUBLETICKETID.xref"
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |