Unable To Provide Bill Level Adjustment In Customer Center
(Doc ID 2610905.1)
Last updated on DECEMBER 27, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Below error is being thrown in Customer Center with a wrongly calculated due when trying to provide bill level credit adjustment on a particular bill, thereby unable to nullify the balance and creating a bad customer experience. On checking the database for both bill and item level, one could not find the due amount as mentioned in the error pop-up. Also in the debug logs, the error due amount is being captured only in the error section.
As a workaround, one is providing item level adjustment on the bill.
Error message in Customer Center:
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