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Unable To Provide Bill Level Adjustment In Customer Center (Doc ID 2610905.1)

Last updated on DECEMBER 27, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and later
Information in this document applies to any platform.

Symptoms

Below error is being thrown in Customer Center with a wrongly calculated due when trying to provide bill level credit adjustment on a particular bill, thereby unable to nullify the balance and creating a bad customer experience. On checking the database for both bill and item level, one could not find the due amount as mentioned in the error pop-up. Also in the debug logs, the error due amount is being captured only in the error section.

As a workaround, one is providing item level adjustment on the bill.

Error message in Customer Center:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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