Unable To Provide Bill Level Adjustment In Customer Center (Doc ID 2610905.1)

Last updated on MAY 30, 2022

Applies to:

Symptoms

Below error is being thrown in Customer Center with a wrongly calculated due when trying to provide bill level credit adjustment on a particular bill, thereby unable to nullify the balance and creating a bad customer experience. On checking the database for both bill and item level, one could not find the due amount as mentioned in the error pop-up. Also in the debug logs, the error due amount is being captured only in the error section.

As a workaround, one is providing item level adjustment on the bill.

Error message in Customer Center:

Changes

Cause

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