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C2M: Prepaid Metering - Unable To Build Prepay Biller Task Alert - System Error Loading Service Task (Doc ID 2612370.1)

Last updated on SEPTEMBER 26, 2022

Applies to:

Oracle Utilities Customer to Meter Base - Version to [Release 2.6 to 2.7]
Oracle Utilities Customer Care and Billing - Version to [Release 2.6 to 2.7]
Information in this document applies to any platform.


In Customer To Meter (C2M), when using Prepaid Billing Service Tasks, the system has two issues after starting a Prepaid Billing SA:

a.)  The Dashboard Alert zone shows "Unable to Build Prepay Biller Task alert"

b.)  When navigating to the pending Prepaid Billing Service Agreement, a pop-up error is shown (logs will show a nullPointerException when retrieving the Trend Class from the Service Point Type)



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