C2M: Prepaid Metering - Unable To Build Prepay Biller Task Alert - System Error Loading Service Task
(Doc ID 2612370.1)
Last updated on NOVEMBER 21, 2019
Applies to:Oracle Utilities Customer to Meter Base - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 2.6 to 2.7]
Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 2.6 to 2.7]
Information in this document applies to any platform.
In Customer To Meter (C2M), when using Prepaid Billing Service Tasks, the system has two issues after starting a Prepaid Billing SA:
a.) The Dashboard Alert zone shows "Unable to Build Prepay Biller Task alert"
b.) When navigating to the pending Prepaid Billing Service Agreement, a pop-up error is shown (logs will show a nullPointerException when retrieving the Trend Class from the Service Point Type)
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