C2M: Prepaid Metering - Unable To Build Prepay Biller Task Alert - System Error Loading Service Task
(Doc ID 2612370.1)
Last updated on SEPTEMBER 26, 2022
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 to 2.7.0.3.0 [Release 2.6 to 2.7]Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.7.0.3.0 [Release 2.6 to 2.7]
Information in this document applies to any platform.
Symptoms
In Customer To Meter (C2M), when using Prepaid Billing Service Tasks, the system has two issues after starting a Prepaid Billing SA:
a.) The Dashboard Alert zone shows "Unable to Build Prepay Biller Task alert"
b.) When navigating to the pending Prepaid Billing Service Agreement, a pop-up error is shown (logs will show a nullPointerException when retrieving the Trend Class from the Service Point Type)
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |