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Activities Do Not Get Unassigned Automatically When Leave POU Is Created For Shift (Doc ID 2612917.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 and later
Oracle Real-Time Scheduler - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Activities are not getting unassigned automatically when Leave POU is created for the shift.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create 1 shift
2. Fully book the shift with jobs
3. Create another shift
4. Create a Leave POU for Shift 1
5. Activities of Shift 1 don't get automatically unassigned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issue is hindering business as tasks are not being acted upon if the crew shift is unavailable.
Tasks should automatically get unassigned to other shifts if the concerned crew is on leave.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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