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Billing Care: Make A Payment - Error In Amount Displayed (Doc ID 2615407.1)

Last updated on DECEMBER 02, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.1.0 and later
Information in this document applies to any platform.

Goal

On : 12.0.0.1.0 version, Customer Care

Billing care(BC) is not showing the correct inserted amount.

Steps:
1. Click Make a Payment link in BC;
2. Insert the value "10" in the field "Amount";
3. Verify that the field "Amount" is now displaying "10,00";
4. Verify that the value under "Make a Payment" is showing "€1 000,00";

The same problem exists in "Account Adjustment".
Steps:
1. Click Adjust Currency Balance in BC;
2. Insert the value "10" in the field "Adjustment";
3. Verify that the field "Adjustment" and under "Account Adjustment" is now displaying "(1 000,00)";

Also, if any value is inserted in field Adjustment (percentage) the value inserted is ignored and shows always the percentage as "0,00%"

Query:How to resolve this?
 

Solution

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In this Document
Goal
Solution
References


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