Balance Group Mismatch While Performing Adjustment (Doc ID 2616173.1)

Last updated on DECEMBER 03, 2019

Applies to:

Symptoms

Steps to reproduce:

1. Create an account with multiple billinfo and multiple balance group(apart from the default balance group). 
2. Create one payinfo with Credit Card(CC) and another one with Direct Debit(DD) type.
3. Make sure one has charges in both the balance groups.
4. Generate bill for at least a cycle.
5. Check the account level balance group (billinfo) and identify the paytype.
    If paytype is CC then chose the event of DD for adjustment,otherwise pick the event of CC for adjustment. 
6. Perform the adjustment on the billing profile, which is not associated with the account level balance group.
7. Perform event level adjustment for the chosen event.
8. Now check the /item/adjustment and the /balance_group of the item where this is mapped with. 

Actual behavior:
One can see that the balance group associated with the item adjustment is the account level balance group.                                                                                     

Expected behavior:
Balance group associated with the item adjustment should be event level balance group.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.