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Application service M1GTLGFR Required To Transfer MDT Logs To The Portal (Doc ID 2620029.1)

Last updated on DECEMBER 15, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

For most MDTs, logs are not getting communicated to the portal.


Steps to replicate the issue:

1. Connect to Hybrid MCP
2. Accept the assignment
3. Navigate to MDT --> Logs Tab, fetch logs
4. You'll see that logs are not getting created

The server has been checked at the 'Mobile Log Files Location' defined in the Global Configuration (typically @SPLBASE@/logs/mobilelogs) and log files are not present.

Changes

 

Cause

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