Incorrect Mapping On Billinfo While Calling Opcode PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER (Doc ID 2626298.1)

Last updated on AUGUST 27, 2023

Applies to:

Symptoms

Steps to Reproduce this issue:

1) Create one product with service ip, another product with service email.

2) Add them to separate deals

3) While creating plan Select "New Subscription Group" first select service/ip, and press => right arrow and then add Service/email

4) While creating plan, go to track balances, then select account balances, then in top right corner under actions create new balance group and move both service in new balance group.

5) Create the Account using above plan.

6) Create another plan using the above plan.

7) Perform service transfer using PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER

Expected Result:

PIN_FLD_AR_BILLINFO_OBJ of service account /billinfo object shouldn't change and should point to that of the billing account

Actual Result:

After service transfer, AR_BILLINFO_OBJ poid value is same as the PIN_FLD_POID value of service account's /billinfo object

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.