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Realtime Sender Not Supporting Arabic Text (Doc ID 2633662.1)

Last updated on JUNE 10, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Oracle Utilities Framework - Version 4.2.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On :CCB 2.4.0.3.0 version, XAI-XAI Sender

ACTUAL BEHAVIOR
---------------
Realtime Sender Not Supporting Arabic Text

Email Received with ?????

EXPECTED BEHAVIOUR
----------------------------
Email with Arabic text is received.

STEPS TO REPRODUCE
----------------------------

1. Configure E-mail XAI Sender with message encoding as UTF-8.
2. Use XAI Inbound Service as F1-EmailService.
3. Add arabic text in the Request.
4. Email Received with ?????


Cause

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In this Document
Symptoms
Cause
Solution
References


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