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MDN Info Is Not Populating The EDI_INFO Table For R3 Reports (Doc ID 2635470.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.2.1 and later
Information in this document applies to any platform.

Symptoms

MDN information is not getting populated in EDI_INFO table for R3 reports.

MDN information is populated appropriately for the R2 files.

MDN, ACK2 and ACK3 are received from agency but MDN info is not updated in EDI_INFO Table.

This is a new instalaltion and has never worked.

Using E2B-XML Transmission for R3 files transmission.

No errors in the CMN_ERROR_LOG table.

R3 E2b Reports are transmitted correctly
MDN and ACKs are received from Agency
In Argus, BULK ICSR TRANSMIT screen, MDN Rec. is not updated
Messages table is updated with COREID
RelsysArgus table is not updated with record for COREID
EDI_INFO table is not updated with record for COREID

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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