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When Running The Letter Print Extract Batch, C1-LTPEX The Batch Runs Ends With An Error. (Doc ID 2635476.1)

Last updated on OCTOBER 26, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : CCS 19c, Batch

When running the Letter Print Extract Batch, C1-LTPEX the batch runs ends with an error.

The C1-LTPEX Letter Print Extract Batch will not complete. We are unable to determine the root cause of the issue.

ERROR
-----------------------

Batch Instance 3306 - Records Processed 4 - Records in Error 0 - Restart
Data INIT_DONE~FINAL_TODO~10.192.109.66-1-697b266f-bede-4a89-8a32-
ede7685bfb31~#0,9999999999~ class="string">
Informational - LetterPrintExtractThreadIterationWorker- Batch thread 1 of 1 started at 2020-01-
16-21.27.23
Severe - LetterPrintExtractThreadIterationWorker- A Java error occurred. The event was logged
with key -2558263626709688222.
Severe - LetterPrintExtractThreadIterationWorker- A Java error occurred. The event was logged
with key -2558263626709688222.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a customer contact to a Person on an account.
  Person ID: 69257XXXX
  Account ID: XXXX0891
  Contact Class: General
  Contact Type: ZZ-ACCTTRNSF
  Customer Contact ID: 69271XXXXX
2. Run the C1-LTPEX batch
3. Check batch run tree.


Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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