When Running The Letter Print Extract Batch, C1-LTPEX The Batch Runs Ends With An Error.
(Doc ID 2635476.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later Information in this document applies to any platform.
Symptoms
On : CCS 19c, Batch
When running the Letter Print Extract Batch, C1-LTPEX the batch runs ends with an error.
The C1-LTPEX Letter Print Extract Batch will not complete. We are unable to determine the root cause of the issue.
ERROR -----------------------
Batch Instance 3306 - Records Processed 4 - Records in Error 0 - Restart Data INIT_DONE~FINAL_TODO~10.192.109.66-1-697b266f-bede-4a89-8a32- ede7685bfb31~#0,9999999999~ class="string"> Informational - LetterPrintExtractThreadIterationWorker- Batch thread 1 of 1 started at 2020-01- 16-21.27.23 Severe - LetterPrintExtractThreadIterationWorker- A Java error occurred. The event was logged with key -2558263626709688222. Severe - LetterPrintExtractThreadIterationWorker- A Java error occurred. The event was logged with key -2558263626709688222.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Add a customer contact to a Person on an account. Person ID: 69257XXXX Account ID: XXXX0891 Contact Class: General Contact Type: ZZ-ACCTTRNSF Customer Contact ID: 69271XXXXX 2. Run the C1-LTPEX batch 3. Check batch run tree.
Changes
Cause
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