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Users unable to make changes in custom R2 Message Profile (Doc ID 2636110.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Interchange - Version 8.2.1 and later
Microsoft Windows x64 (64-bit)

Symptoms

Users were not able to perform any changes in the custom R2 message profile under Argus Console -> System Configuration -> Manage Profile -> Select custom R2 profile.

Users were getting following error message while updating DTD Element - MEDICINALPRODUCT of custom R2 message profile -

The following exception has occurred:
Contact your system administrator

Below exception was logged in Utilities -> Log -> View Error Log screen -

/Argus Console/ESMMapping/ManageProfile.aspxOCATOK=XXXXXXX
Relsys.Common.ExceptionLogger.BaseException: Contact your system administrator

---> System.Exception: Contact your system administrator
---> Oracle.DataAccess.Client.OracleException: ORA-01422: exact fetch returns more than requested number of rows
ORA-06512: at "ESM_OWNER.ESM_MAPPING", line 760
ORA-06512: at line 1

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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