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When Opening A Network System the MetaSolv Solution Software (MSS) Crashes With SmartHeap Error Handler Recursively Re-entered Error (Doc ID 2638006.1)

Last updated on FEBRUARY 12, 2020

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.


In the Network system search window for a SONET Network, MetaSolv Solution Software (MSS) goes to not responding status and crashes with the following error:

"SmartHeap error handler recursively re-entered"

The system cannot handle the situation when the number of disconnected circuits associated with the Network system is more than a certain limit. Identified 40K associated circuits out of which 30K are disconnected.




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