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Unable To Accept Cases From Worklist > New After Viewing In Medical Review (Doc ID 2640827.1)

Last updated on DECEMBER 04, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.2 and later
Information in this document applies to any platform.

Symptoms

User is unable to Accept Cases from Worklist > New after viewing in Medical Review

REPLICATION STEPS

1) Open Worklist > New

2) Display cases in Medical Review State

3) Right click on case and select Medical Review from drop down

4) Close the Medical Review screen

5) Right click on case and select Accept Case

6) Ajax error displays and user session is frozen

 

Message from webpage

AJAX Error

readyState: 4
status: 500
headers: Cache-Control: private
Content-Type: text/html
Expires: Thu, 13 Feb 2020 21:44:00 GMT
Server: Microsoft-IIS/10.0
X-Frame-Options: SAMEORIGIN
X-Content-Type-Options: nosniff
Date: Thu, 13 Feb 2020 21:45:00 GMT
Content-Length: 1208

 

This was not a problem prior to v 8.x. This occurs consistently for most or all users.

There is no viable workaround.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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