My Oracle Support Banner

ESM ACK Transmission Logs Not Created | Process Stuck (Doc ID 2646167.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Interchange - Version 8.1.1 and later
Information in this document applies to any platform.

Goal

On : Oracle Argus Safety 8.1.1 version,

ESM ACK Transmission Logs not created | Process stuck


Have observed that the ACK Transmission Logs are frequently not created on the Interchange server Log directory.

Other ESM Log files like the E2B transmission, ACK Import and the E2B import are updated regularly.

Once, the Argus Interchange Service is restarted, the ACK Transmission logs are created and also the outgoing ACKS.

Request assistance in understanding this scenario where only the ACK Transmission is stuck and not other features of the Argus Interchange service, as the other log files are created/updated regularly.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.