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Blank Screen Is Displayed When User Navigates To Case From Activity Log Details (Doc ID 2651418.1)

Last updated on MARCH 30, 2020

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.1.0 to 2.7.0.1.0 [Release 2.7]
Information in this document applies to any platform.

Symptoms

On :C2M 2.7.0.1.0 version, Customer Care and Billing

Case ID is not populated when user navigates to case from Activity log details

ACTUAL BEHAVIOR
---------------
We have added Log entries on Activity Log screen for Case Creation.
While clicking on the case hyperlink in Activity Log Tab, we noticed that Case Search Page is displayed but it is not populated with Case Id.
Hence user is not able to navigate to the Case that is linked via Activity Log.


EXPECTED BEHAVIOR
-----------------------
While clicking on the case hyperlink in Activity Log Tab, it navigates to Case Id.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Activity Screen.
2. Click on Log Tab
3. Click on the Case Link on the Log Tab
4. Case Id is not populated and user is not navigated to the required case portal.



Cause

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In this Document
Symptoms
Cause
Solution
References


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