Pictures Attached Via IOS 13.3 Device Show Wrong Orientation
(Doc ID 2655952.1)
Last updated on APRIL 03, 2020
Applies to:
Oracle Communications Convergence - Version 3.0.1 and laterInformation in this document applies to any platform.
Symptoms
On : Convergence 3.0.1.4
ACTUAL BEHAVIOR
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1) Pictures attached via iOS 13.3 iPhone device (Safari browser) when sent to a user, the user gets the image orientation shifted by 90° counterclockwise irrespective of any browser or device.
2) Also, the image taken in Portrait mode is seen oriented 90 deg in the message body in Convergence. The "View attachment" or "Save File" shows correct orientation with the latest version of Messaging Server 8.1.x and Convergence versions 3.0.2.x.0.
EXPECTED BEHAVIOR
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The image sent/received from/by Convergence should not change the image orientation.
STEPS
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The issue can be reproduced at will with the following steps:
1. Send a picture from iOS 13.3 iPhone device to a user in portrait mode
2. See the picture received in Convergence in another device.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |