The Create Activity flow in MWM-SOM integration filters out Contact Details
(Doc ID 2659357.1)
Last updated on APRIL 14, 2020
Applies to:Oracle Utilities Service Order Management - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
When Mobile Workforce Management sends a new activity to Customer to Meter / Service Order Management, it includes the Contact Details [Customer Name, Contact Name] - but once the message is delivered to D1-FARequestSynchronous, the Contact Details are lost and the Activity created in C2M/SOM then lacks this information.
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