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The Create Activity flow in MWM-SOM integration filters out Contact Details (Doc ID 2659357.1)

Last updated on APRIL 14, 2020

Applies to:

Oracle Utilities Service Order Management - Version 2.2.0.2.0 and later
Information in this document applies to any platform.

Symptoms

When Mobile Workforce Management sends a new activity to Customer to Meter / Service Order Management, it includes the Contact Details [Customer Name, Contact Name] - but once the message is delivered to D1-FARequestSynchronous, the Contact Details are lost and the Activity created in C2M/SOM then lacks this information.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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