XML Import Files That Were Placed in the IN Folder Are Not Processed (Doc ID 2660751.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

The ESM server is not processing the files from the IN Folder.
No errors observed.

The E2BReceive.exe process does not seem to be spawning.

The XML file is never moved from the IN folder
The Temp file that is created in the IN folder is not created
(This happens right before the XML file is removed from the IN folder)

The ESM_E2BImport_<DBNAME>_<DATE>.txt log file is not created.

All other ESM log files are generated.

E2B Export is working and the file is created in the OUT folder

Tried restarting the Interchange Services, still not working.

The Receive Process in the Mapping tool is pointed to the correct folder for the E2BReceive.exe file.

There is a record in the ESM_IMPORT_QUEUE table with Status 2 for this XML file

IN, OUT and ATTACH Folders configured in the Reporting Destination.
Console > Code Lists > Argus > Reporting Destination

Cause

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