Convergence does not display Calendar events if ATTENDEE cal-address property is missing. (Doc ID 2661696.1)

Last updated on NOVEMBER 15, 2022

Applies to:

Symptoms

Convergence Calendar does not show events known to exist on a specific timeframe (verified using Mozilla Thunderbird, or davadmin command line).

Following data was gathered during investigation:

- no specific error could be found on Convergence or Calendar logs.

- the events were missing no matter if month, week, 7day or day views are selected on Convergence.

- the events are missing on a particular timeframe (e.g. April month) while they are visible on another timeframe (e.g: two months earlier).

- Calendar server telemetry logs shows that calendar server is sending all requested  events to Convergence, so the problem is most likely on Convergence side.

- this  issue can affect multiple calendars:

E.g: A user has multiple calendars and none of them show any events on a particular period of time.

Deselecting one of the calendars makes the events appear on the other calendars, which leads to the suspicion that a particular event is causing the problem.

Changes

 The issue can appear if: a problematic event was imported from exterior sources, or a calendar was subscribed which in turn had a problematic event imported from exterior sources.

Cause

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