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RMS 16.0.3 Batch Installation Fails with ORA-28788: User Provided Invalid Information, or an Unknown Error (Doc ID 2665464.1)

Last updated on JUNE 30, 2023

Applies to:

Oracle Retail Merchandising System - Version 16.0.3 to 16.0.3 [Release 16.0]
Information in this document applies to any platform.


While running the RMS batch installer from the Application host, its failing with below error:

  [exec] 18:42:57 04/24/2020 Checking database status for /@dsRMSAlias
  [exec] 18:42:57 04/24/2020 Failed to connect to database as /@dsRMSAlias
  [exec] 18:42:57 04/24/2020 ------- Start select 'UP' from dual output -------
  [exec] ERROR:
  [exec] ORA-28788: user provided invalid information, or an unknown error
  [exec] SP2-0751: Unable to connect to Oracle. Exiting SQL*Plus



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