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Deprecated Functionality Of Field Service Control/Operation Area/ Dispatch Group In C2M (Doc ID 2666723.1)

Last updated on JUNE 04, 2024

Applies to:

Oracle Utilities Customer to Meter Base - Version and later
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

C2M - Customer to Meter
SP - Service Point
FA - Field Activity
SOM - Oracle Utilities Service Order Management
CCB - Oracle Utilities Customer Care and Billing
MWM - Oracle Utilities Mobile Workforce Management

Deprecated functionality of Field Service Control/Operation Area/ Dispatch Group in C2M.

In a typical CCB Implementation a dispatch group can be assigned to FAs based on the combination of the SP Type, FA Type and Operation Area. This functionality gives the client a way to assign the correct dispatch group that will work on the FA (this functionality is expected in C2M as in CCB v2.4).

In C2M (with SOM) this functionality has been deprecated

1) What is the reason why the functionality deprecated in C2M with SOM?
2) Is the functionality moved to some other Oracle Utility Product (i.e. MWM)?
3) Is this a valid product enhancement request for SOM?



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