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No Data Populated In CI_BESG_READ Table After Billing Batch Completion In Production (Doc ID 2667195.1)

Last updated on MAY 26, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.5.0.2.0 version, UT - Utilities

No data populated in CI_BESG_READ table after Billing batch completion in Production

User using CCB 2.5.0.2 running on Weblogic 12.1.3 .
User have 2 batch server and 2 app server running in Cluster. on 17 March after successful completion of BIlling batch , there is no data populated in CI_BSEG_READ table.
17th march billing batch processed around xxxxxx records and xxxx to do was created. It has created xxxxx bills. The bills are created with read and consumption is captured in SQ details, calculation lines. The bills are on regular reads.
The issue with all these bills that reading is not captured in Bill segment –read details

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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