Subscription Charges Are Not Reversed on Account Inactivation (Doc ID 2667808.1)

Last updated on MAY 07, 2020

Applies to:

Goal

In a scenario, an account has been created with a quarterly product and with discount charges. While inactivating this account, only discount charges were reversed, whereas subscription charges were not reversed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Created an account with cycle forward quarterly product and discount with bill cycle starting on March 1st.
2. Performed billing for one month.
3. Inactivate the account using PCM_OP_SET_CUST_STATUS(62) with account_poid of the parent account on April 5th.

Question:
What changes are required in the subscription, so that the charges should also be reversed along with discount charges?
 

Solution

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