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Subscription Charges Are Not Reversed on Account Inactivation (Doc ID 2667808.1)

Last updated on MAY 07, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


In a scenario, an account has been created with a quarterly product and with discount charges. While inactivating this account, only discount charges were reversed, whereas subscription charges were not reversed.

The issue can be reproduced at will with the following steps:
1. Created an account with cycle forward quarterly product and discount with bill cycle starting on March 1st.
2. Performed billing for one month.
3. Inactivate the account using PCM_OP_SET_CUST_STATUS(62) with account_poid of the parent account on April 5th.

What changes are required in the subscription, so that the charges should also be reversed along with discount charges?


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