Billing Care - Bills Display Issue In Suspense Payment Allocation (Doc ID 2668188.1)

Last updated on AUGUST 10, 2023

Applies to:

Symptoms

When trying to allocate a suspended payment to an account having multiple open bills, only part of them are listed in Allocate payment screen.
Despite the window has a scroll bar, when using it to move down, up to 6 bills are listed (despite there are 9 bills for this account)

To be noted that when clicking on "Simple View" button, all bills are listed.

EXPECTED BEHAVIOR
-----------------------
All open bills should be listed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in Billing Care
2. Open an account having allocated payments and has multiple bills created
3. In the Bills tab switch to a bill which has allocated payments
4. Suspend that payment
5. In Billing Care landing page select "Payment Suspense"
6. Select the payment
6. Click on "Add account"
7. Select the same account as in step 2
8. Select a reason, then click Allocate button
9. In the new window that appears, 4 bills are displayed. despite the window has a scroll bar, using it to move down, up to 6 bills are listed (despite there are 9 bills for this account)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.