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Get Appointments Zone Throwing an Error Due to Data Returned from OFSC ActivityBookingOptions API Call (Doc ID 2670864.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Utilities Customer Care and Billing (CCB), when requesting appointment slots from Oracle Field Service Cloud (OFSC), and the request includes a day range (i.e. from date and to date are not the same day), OFSC returns multiple slot details for both days, but CCB Appointment page throws an error. 

Cause

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In this Document
Symptoms
Cause
Solution
References


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