Why Is CASE_ROUTING.FOLLOWUP_NUM Not Populated After Case Routings?
(Doc ID 2677576.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Safety - Version 7.0.2 and laterInformation in this document applies to any platform.
Goal
Whenever a case receives a followup, all case routings usually have CASE_ROUTING.FOLLOWUP_NUM populated.
There is a number of cases that only the first routing after the followup has FOLLOWUP_NUM, however the subsequent routings have NO value for FOLLOWUP_NUM.
Why does this occur?
Solution
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In this Document
Goal |
Solution |