Unable to open case due to Error No: 301300103 Description: The Case Id Is Not Valid. It Does Not Exist. Please Try Again.
(Doc ID 2683471.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Safety Japan - Version 8.1.2 and laterInformation in this document applies to any platform.
Symptoms
User cannot open the case after entering Narrative J due to error dialogue.
'Error No: 301300103 Description: The case id is not valid. It does not exist. Please try again.'
In lower environment, entered the Narrative_J value as same as production environment, error was reproduced.
Deleted the whole value in the Narrative_J from back-end and case could opened.
Based on the below document we tried to find special character but we could not determine it.
Unable To Open A Particular Case In Argus Safety - Error No: 301300103 The Case Id Is Not Valid. (Doc ID 2215933.1)
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |