Could Not Apply Non Currency Event Adjustment On Events That Have Only Discount Balance Imp (Doc ID 2683741.1)

Last updated on AUGUST 27, 2023

Applies to:

Symptoms

Customer has offers that have been configured as a combination of Charge offer and Discount offer.
The charge offers will have only zero amount charge balance impact (since it is used only to trigger the discount) whereas the discount offers will have a non-zero amount balance impact since the price and tier ranges are defined in the discount offer

Scenario:

All the Tiered offers are configured as a Base offer that has zero balance impact and the discount offer have the tier range and its respective price.

Illustration of the Progressive tiered scenario:

Tier 1 : Range 0-100              Price $1
Tier 2 : Range 101-500          Price $2
Tier 3 : Range 501-9999999   Price $5

If Usage transactions is $250

Rating : 100*$1 + 150*$2 = $400 (First 100 rated at tier 1 price $1 and the remaining 150 falls in the 2nd tier and is rated at $2)

Due to pipeline rating the tiers cannot be defined in the charge offers and needs to be defined in the discount offer

In this case the event adjustment will not happen since user do not have a non zero amount charge balance impact.

Solution shared in the <Note:2104000.1> was not helpful for the tiered scenarios. Suggest an alternative solution for tiered scenarios.

Cause

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