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Sent Messages Saved In Hotmail Account When Using Outlook Connector (Doc ID 2692920.1)

Last updated on JULY 22, 2020

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 9.0.0 and later
Information in this document applies to any platform.

Symptoms

An account was created in a new profile in Outlook using Outlook Connector (OC), which worked fine.

A new account was then created in the same profile using a hotmail.<tld> address (obviously not using OC).
After adding this account, all new sent messages of the account which uses Outlook Connector are stored in the Sent folder of the Hotmail account and not in the Sent folder of the user's server.
It doesn't seem to be a problem specific to the hotmail.<tld> domain, but rather all domains of the Outlook galaxy have the same problem.

If the same accounts are configured in the same order without using Outlook Connector, sent messages are saved in the correct folders.

Also noted, after configuring the Hotmail account in Outlook, the Connector ribbon disappeared.

Cause

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