My Oracle Support Banner

Work Request Creation error: Total Risk Priority must be greater than zero (Doc ID 2695883.1)

Last updated on JULY 29, 2020

Applies to:

Oracle Utilities Work and Asset Management Enterprise Edition - Version 2.2.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.2.0.1.0 version, WAM Work Management

When creation of Work request, Work priority field is not mandatory. however when submitted without providing Work priority, it gives an error message "Total Risk Priority" is mandatory which is a disabled field. When Work priority is selected, Total Risk Priority will be enabled for edit. Can Work priority be made a mandatory field . Error message is misleading.

ERROR
-----------------------
Total Risk Priority must be greater than zero.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Menu --> Work Management
2. Go to Work Request --> Add
3. Fill out Required fields (Work Priority is not indicated as mandatory)
4. Save
5. Error message

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.