Service Call Should Not Be Allowed To Be Deleted when Work Order or Work Activity has been created
(Doc ID 2698681.1)
Last updated on AUGUST 06, 2020
Applies to:
Oracle Utilities Work and Asset Management Enterprise Edition - Version 2.2.0.4.0 and laterInformation in this document applies to any platform.
Symptoms
On : 2.2.0.4.0 version, Functional
ACTUAL BEHAVIOR
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The Service Call was processed and created the Work Order (WO) and Work Activity (WA). Then the user was allowed to delete the Service Call after processing. When WO/Activity was updated it caused an error because it is referencing the deleted Service Call.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Work Management
2. Go to Service Call
3. Search
4. Go to record with Work Created
5. Delete the record
6. Application allows it
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |