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Service Call Should Not Be Allowed To Be Deleted when Work Order or Work Activity has been created (Doc ID 2698681.1)

Last updated on AUGUST 06, 2020

Applies to:

Oracle Utilities Work and Asset Management Enterprise Edition - Version 2.2.0.4.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.2.0.4.0 version, Functional

ACTUAL BEHAVIOR
---------------
The Service Call was processed and created the Work Order (WO) and Work Activity (WA). Then the user was allowed to delete the Service Call after processing. When WO/Activity was updated it caused an error because it is referencing the deleted Service Call.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Work Management
2. Go to Service Call
3. Search
4. Go to record with Work Created
5. Delete the record
6. Application allows it

Cause

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In this Document
Symptoms
Cause
Solution
References


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