Service Call Should Not Be Allowed To Be Deleted when Work Order or Work Activity has been created
(Doc ID 2698681.1)
Last updated on AUGUST 06, 2020
Applies to:Oracle Utilities Work and Asset Management Enterprise Edition - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version, Functional
The Service Call was processed and created the Work Order (WO) and Work Activity (WA). Then the user was allowed to delete the Service Call after processing. When WO/Activity was updated it caused an error because it is referencing the deleted Service Call.
The issue can be reproduced at will with the following steps:
1. Go to Work Management
2. Go to Service Call
4. Go to record with Work Created
5. Delete the record
6. Application allows it
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