IndexOutOfBoundsException: Index: #, Size: # Error Using Submit Calls For Training Simulator - (Doc ID 2699892.1)

Last updated on MAY 31, 2024

Applies to:

Goal

In the Training Simulator, open the control tool,  using Calls => Submit calls, will throw an error once a customer is selected in trouble info and the submit call or save button is pressed:

In the java console log

2020-07-30 21:21:23,372 [pool-3-thread-29] ERROR com.splwg.oms.jbot.adapter.JBotAdapter: java.lang.IndexOutOfBoundsException: Index: 3, Size: 3
java.lang.IndexOutOfBoundsException: Index: 3, Size: 3
at java.util.LinkedList.checkElementIndex(Unknown Source) ~[?:1.8.0_201]
at java.util.LinkedList.get(Unknown Source) ~[?:1.8.0_201]
at com.splwg.oms.client.callentry.CallEntryHelper.getShortDescsForCode(CallEntryHelper.java:187) ~[nms_client.jar:?]
at com.splwg.oms.client.callentry.IncidentDataStore.toSwmanStep(IncidentDataStore.java:446) ~[nms_client.jar:?]
at com.splwg.oms.client.troubleinfo.SaveCallsCommand.submitCustomerCalls(SaveCallsCommand.java:161) ~[nms_client.jar:?]
at com.splwg.oms.client.troubleinfo.SaveCallsCommand.execute(SaveCallsCommand.java:102) ~[nms_client.jar:?]
at com.splwg.oms.jbot.JBotCommand.executeCommand(JBotCommand.java:376) ~[nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processCommand(CommandProcessor.java:163) ~[nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processPackage(CommandProcessor.java:284) ~[nms_client.jar:?]
at com.splwg.oms.jbot.adapter.JBotAdapter$1.run(JBotAdapter.java:666) [nms_client.jar:?]
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [?:1.8.0_201]
at java.util.concurrent.FutureTask.run(Unknown Source) [?:1.8.0_201]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:1.8.0_201]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:1.8.0_201]
at java.lang.Thread.run(Unknown Source) [?:1.8.0_201]

Solution

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