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USAGE_END_T For Offering Is Backdated And Rounded Off To Midnight Post Service Transfer (Doc ID 2702772.1)

Last updated on AUGUST 26, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.2.0 and later
Information in this document applies to any platform.

Symptoms

In the service transfer flow(opcode PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER) cust_update_services is called to cancel the service of the source account.
After the cust_update_services call, when purchased products are looked up for cancellation(subscription_get_purchased_offerings),
the search itself returns the purchased product with usage_end_t rounded to midnight(For Eg: Mon Apr 20 00:00:00 2020).
Thus the backdating of usage_end_t during service and purchase product cancellation causes the delayed CDRs ending up in suspense by ECE(Elastic Charging Engine).

Steps to reproduce the issue

  1. Customer A is created with VOIP(Voice over Internet Protocol) service
  2. Customer B is created IPTV(Internet Protocol television) service
  3. Transfer the VOIP services from ServiceAccount A to ServiceAccount B
  4. CDR passed post-transfer timestamp is guided to customer B
  5. CDR passed pre-transfer timestamp is getting suspended.

     

     

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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