USAGE_END_T For Offering Is Backdated And Rounded Off To Midnight Post Service Transfer (Doc ID 2702772.1)

Last updated on NOVEMBER 22, 2023

Applies to:

Symptoms

In the service transfer flow (opcode PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER) CUST_UPDATE_SERVICES is called to cancel the service of the source account.
After the CUST_UPDATE_SERVICES call, when purchased products are looked up for cancellation(subscription_get_purchased_offerings), the search itself returns the purchased product with USAGE_END_T rounded to midnight (Eg: Mon Apr 20 00:00:00 2020).
Thus the backdating of usage_end_t during service and purchase product cancellation causes the delayed Call Detail Record (CDR)s ending up in suspense by Elastic Charging Engine (ECE).

Steps to reproduce the issue:

1. Customer A is created with VOIP(Voice over Internet Protocol) service
2. Customer B is created IPTV(Internet Protocol television) service
3. Transfer the VOIP services from ServiceAccount A to ServiceAccount B
4. CDR passed post-transfer timestamp is guided to customer B
5. CDR passed pre-transfer timestamp is getting suspended.

Query:How to fix this?

Cause

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