Issues with RMS Application
(Doc ID 2705318.1)
Last updated on AUGUST 19, 2021
Applies to:Oracle Retail Merchandising System - Version 15.0.1 and later
Information in this document applies to any platform.
Users are getting the below message while working on RMS(Retail Merchandising System) application.
'ORA-03113 end of communication channel.'
Upon checking logs, could see below message in server logs:
'Jul 28, 2020 12:17:20 PM oracle.forms.servlet.RunformProcess fromFrmwebToODL
SEVERE: fatal error in runtime process: timeout on connection to Java client'
Steps to replicate the issue:
- Login to RMS.
- After sometime, users are getting the below error message: "ORA-03113".
- Perform a PO(purchase order) induction template process, to the RMS staging tables.
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