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Error: "Windows could not start the Apache Tomcat 8 AgileFM on Local Computer. For more information, review the System Event Log..." While Trying to Start Agile File Manager (AgileFM) Service (Doc ID 2711990.1)

Last updated on MARCH 20, 2022

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Using Agile PLM 9.3.6.0 version, the administrator is not able to start the Agile File Manager Service (AgileFM) Windows Service after upgrading the Java Runtime Environment (JRE). While trying to start the AgileFM service the following error message pops up :

Error :

"Windows could not start the Apache Tomcat 8 AgileFM on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to the service-specific error code 1."

 

Windows System Event viewer log:

The Apache Tomcat 8.5 Tomcat8 service terminated with the following service-specific error:

Incorrect function.

 

The following appears in the \FileManager\logs\commons-daemon.log

 

2020-09-16 13:36:54] [info] [ 3744] Commons Daemon procrun (1.1.0.0 64-bit) started
[2020-09-16 13:36:54] [info] [ 3744] Running 'AgileFM' Service...
[2020-09-16 13:36:54] [info] [ 6384] Starting service...
[2020-09-16 13:36:54] [error] [ 6384] Failed creating Java C:\Program Files\Java\jdk1.8.0_77\jre\bin\server\jvm.dll
[2020-09-16 13:36:54] [error] [ 6384] The system cannot find the path specified.
[2020-09-16 13:36:54] [error] [ 6384] ServiceStart returned 1
[2020-09-16 13:36:54] [error] [ 6384] The system cannot find the path specified.
[2020-09-16 13:36:54] [info] [ 3744] Run service finished.
[2020-09-16 13:36:54] [info] [ 3744] Commons Daemon procrun finished
[2020-09-16 13:37:11] [info] [ 6600] Commons Daemon procrun (1.1.0.0 64-bit) started


Agile will not restart after updating Java on our test server. I am getting an Event Error that says the Service terminated with the following service-specific error: Incorrect Function.


Steps to Reproduce :


The issue can be reproduced at will with the following steps:

1.Upgrade JRE
2. Try to start the AgileFM service
3. The above error shows up thus preventing the start of the AgileFM service


Changes

 Upgrade the JRE where the File Manager is installed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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