My Oracle Support Banner

Partial Restoration Not Included in Work Agenda "Run CMI" Column (Doc ID 2713218.1)

Last updated on SEPTEMBER 24, 2020

Applies to:

Oracle Utilities Network Management System - Version and later
Oracle Network Management for Utilities - DMS - Version and later
Information in this document applies to any platform.


Partial Restoration Not Included in CMI.

Created a real device outage that affected 100 customers.
Restored 39 customers after 30 minutes from another source.
Restored the remaining 61 customers after another 30 minutes. The Run CMI column showed 6,000 which would be 100 customers out for the full 60 minutes of the outage.

Is there a way to calculate CMI taking into consideration the partial restorations so that your CMI is accurate vs inflated in a case like this?

This is critical to reporting out CMI.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.