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Case Does Not Appear When Searched Using Reference Number On Case Open Screen (Doc ID 2717292.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety Japan - Version 8.1.3 and later
Information in this document applies to any platform.

Symptoms

When user is searching the case on case open screen using the reference number, case doesn't appear.

The case is having the value at Case Form >> Additional Information >> References.
Search is done on Case Actions > Open with search criteria Reference Number = '<value>'.

Cause

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In this Document
Symptoms
Cause
Solution


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