Negative Amount To Be Taxed (Doc ID 2719713.1)

Last updated on MARCH 16, 2023

Applies to:

Symptoms

Negative amount to be taxed at the time of Billing

Steps to replicate:

The issue can be reproduced at will with the following steps:
1. Create an account and create a service with name testService on Date 2018-10-01,
2. Purchase an offer tOffer (promotion tPromotion with end date 2018-11-20) on Date 2018-10-01,
3. Purchase an offer tOffer1 (with discount 100%) on Date 2018-10-01,
4. Perform Billing on Date 2018-11-02,
5. Deactivate tOffer1 (which has discount 100%) on Date 2018-11-20,
6. Purchase offer tOffer2 (with discount 10% from 2018-11-01) on Date 2018-11-20.

In step 6, Billing and Revenue Management (BRM) re-counts of discounts and had wrong value of discount (too large amount) and with error "Negative amount to be taxed".

Query: How to overcome this error?

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.