Bills Are Completed With No FT Linked To Them
(Doc ID 2720564.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7] Information in this document applies to any platform.
Symptoms
FT-Financial Transaction
On : 2.7.0.3.0 version, ENV - Environment Bills are completed with no FT linked to them,below are the 3 Scenarios. 1) Account no Temp Bill Message and create bill with no FT - cannot complete as error stating bill has no FT will appear. 2) Account with Temp Bill Message and create bill with no FT (but with Bill Message due to Temp) - can complete. 3) Same bill in scenario 2 - reopen and complete but now cannot complete due to error stating bill has no FT will appear.
ERROR ----------------------- This bill has no bill segments or financial transactions linked to it. Either delete this bill or complete it after generating some financial transactions. (6/12407)
STEPS ----------------------- The issue can be reproduced at will with the following steps:
1) Account no Temp Bill Message and create bill with no FT - cannot complete as error stating bill has no FT will appear. 2) Account with Temp Bill Message and create bill with no FT (but with Bill Message due to Temp) - can complete. 3) Same bill in scenario 2 - reopen and complete but now cannot complete due to error stating bill has no FT will appear.
Changes
Cause
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