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Bills Are Completed With No FT Linked To Them (Doc ID 2720564.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

FT-Financial Transaction

On : 2.7.0.3.0 version, ENV - Environment
Bills are completed with no FT linked to them,below are the 3 Scenarios.
1) Account no Temp Bill Message and create bill with no FT - cannot complete as error stating bill has no FT will appear.
2) Account with Temp Bill Message and create bill with no FT (but with Bill Message due to Temp) - can complete.
3) Same bill in scenario 2 - reopen and complete but now cannot complete due to error stating bill has no FT will appear.

ERROR
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This bill has no bill segments or financial transactions linked to it. Either delete this bill or complete it after generating some financial transactions. (6/12407)

STEPS
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The issue can be reproduced at will with the following steps:

1) Account no Temp Bill Message and create bill with no FT - cannot complete as error stating bill has no FT will appear.
2) Account with Temp Bill Message and create bill with no FT (but with Bill Message due to Temp) - can complete.
3) Same bill in scenario 2 - reopen and complete but now cannot complete due to error stating bill has no FT will appear.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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