After Installing the Patch 30260359, There Are Person Contact Issues (Doc ID 2723474.1)

Last updated on JUNE 02, 2024

Applies to:

Symptoms

On : 2.6.0.1.0 version, ENV - Environment

After Installing the Patch 30260359, There Are Person Contact Issues

Issue 1: Concurrency error on  add/update/delete of an override contact prior to SA activation

Steps to replicate:
1. Ensure that support for legacy person phone and email is enabled
2. Person - Main: person has a person contact linked to a person phone
Create a person with person contacts where at least one contact is linked to a person phone.
3. Start/Stop - Main: Service started on the Account
Start a service on an account linked to the person.
4. Start/Stop - Address/Phone: Person contact is reflected from person
5. Start/Stop - Address/Phone: add/update/delete an override person contact.
6. Prior to activating the service, add/update/delete an override person
contact. Note that Person Contacts is not sync with updated Telephone Numbers.
7. Database details  
 
<personOrderContactMapping />
<personStartStopContactMapping>
    <personStartStopContactMappingList>
        <startStopContactId>XXXXXXXXXX</startStopContactId>
        <personContactId>XXXXXXXXXX</personContactId>
    </personStartStopContactMappingList>
    <personStartStopContactMappingList>
        <startStopContactId>XXXXXXXXXX</startStopContactId>
        <personContactId>XXXXXXXXXX</personContactId>
    </personStartStopContactMappingList>
</personStartStopContactMapping>

7.Person: Person Phone and Person Contact is not yet updated.
8. Activate the service agreement

Result
Service Agreement - Main: Concurrency error encountered upon activation.
Note. FlushAll has been executed prior to activation.

Issue 2: Contact Details Id field missing on delete of a person phone from the Person page when it is linked to more than one account.

Scenario:
Person has 2 Accounts that have Pending Start SAs with Person Contacts
populated and Start/Stop Contact Overrides populated also (both tables are in
sync). When trying to delete a Person Phone in the Person page, error
"Contact Details id field missing" is encountered.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.